The What are conversational AI chatbots and how do they differ from simple chatbots?

What are conversational AI chatbots and how do they differ from simple chatbots?

In this post, I want to talk about the benefits of AI chatbots and how they can improve your customer service.

AI chatbots are software applications that use artificial intelligence to communicate with customers in natural language, either through text or voice. They can understand customer needs, provide relevant information, and solve complex problems. They can also learn from customer feedback and improve over time.

AI chatbots are not like traditional chatbots that follow fixed scripts or rules. They use advanced technologies such as natural language processing, machine learning, and sentiment analysis to have more natural, human-like, and personalized conversations with customers.

AI chatbots can offer many advantages for both customers and businesses. For customers, they can provide faster, easier, and more convenient service. They can also offer 24/7 support, reduce wait times, and increase customer satisfaction. For businesses, they can reduce operational costs, increase efficiency, and generate more leads and sales. They can also enhance brand reputation, loyalty, and retention.

According to a report by Gartner, the number of customer service interactions that will be handled by AI chatbots in 2024 is expected to grow by 24% compared to 2023. This shows that AI chatbots are becoming more popular and essential for customer service.

If you want to learn more about AI chatbots and how they can help your business, I recommend this article: [The best AI chatbots in 2024 | Zapier]. It gives a comprehensive overview of the best AI chatbots in the market and how they differ from each other.

I hope you enjoyed this post and learned something new. Please leave your comments and questions below.